Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. At Timegearw, we’re not just another faceless online store—we’re a small team of watch enthusiasts who genuinely care about your experience. In fact, our founder, James, still replies to every single email that comes in. Yeah, every single one. It’s his way of keeping that personal touch alive.
Whether you’ve got a question about our latest collection, need help with an order, or just want to chat about vintage timepieces (we’re obsessed too), here’s how to reach us:
Oh, and if you’re more of a live chat person? Just hit that little icon in the corner. Tom from our support team is usually there, and he’s got this uncanny ability to solve problems before you even finish typing.
Remember that time we changed our return policy last year? That was because of emails from customers like you. We might sell watches, but what we’re really building is relationships. So go ahead—tell us what’s on your mind. Compliments, complaints, or even your grandma’s secret for polishing silver (it works on watch cases too, by the way).
P.S. If you’re emailing about a custom engraving idea, include "For James’ eyes only" in the subject line. He’s got a soft spot for creative requests.
